Refund policy

Last Updated: August 18, 2026

At Ilvaria, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. This Return & Refund Policy explains our return window, return eligibility, return method, return shipping costs, refund process, and contact information.

This policy applies to purchases made on www.ilvaria.shop.

30‑Day Return Window

We offer a 30‑day return policy.

You have 30 days after delivery to request a return.

To be eligible for a return, your item must be:

  • Unworn or unused
  • In the same condition that you received it
  • With all original tags attached
  • In its original packaging
  • Accompanied by a valid receipt or proof of purchase, such as your order number

Items that do not meet these conditions may not be eligible for return.

Non‑Returnable Items

Certain product categories cannot be returned for hygiene and safety reasons. This includes intimate apparel. If your item arrives defective or damaged, please reach out to our support team regardless of product type.

Return Request Process

Before sending any item back, you must submit a return request.

  1. Contact our customer support to initiate your return. Please provide your order number and reason for return.
  2. Wait for our team to review and approve your return request. We will send you return instructions once approved.
  3. Pack your goods securely in original packaging.
  4. Ship the parcel back following our provided return instructions.

Brand: Ilvaria

Website: www.ilvaria.shop

Email: hello@ilvaria.shop

Phone: +44 7942 114164

Fulfilment Address: 101 Portugal St, Glasgow G5 9AL, United Kingdom

Hours: Mon–Sat 9AM–6PM BST, Closed Sundays

Return Shipping Costs

Customers are responsible for covering return shipping costs unless the item arrived damaged, defective, or we shipped an incorrect product. Original shipping fees are non‑refundable.

Refund Process

Once we receive and inspect your returned goods, we will notify you about the status of your refund. Approved refunds will be processed back to your original payment method. Please allow 5‑14 business days for funds to reflect in your account, depending on your payment provider.

Damaged or Wrong Items

If you receive damaged, defective or incorrect merchandise, please contact us promptly with photos of the item and packaging. We will arrange remedy options including replacement or refund.

Exchanges

We do not offer direct exchanges. If you would like a different size or variant, please return your original item for a refund and place a new order.